We have enabled the option in Gloabal Variables to update the Object score to Item Grade(I.e. ) but when we complete the course we see that item grade is not updated. This is only for SCORM 2004 2nd Edition
Learning Management System
As per the product design, when you enable the option "Record Learning Event When all content is complete" the content object score will not be copied to item grade level.
For SCORM 2004 2nd Edition, the "Record learning event when all object is complete" is not supported for the Item score feature, and should not be used at the same time as the "Record learning event when content passed" is used at the object level. These are competing settings and we need to pick one. The first setting will not pass any scores to the item, as we don't know which item score to pass. When you use the content object level setting, this becomes the object driving the completion, therefore is the one whose score is promoted to the Item.
To fix the issue you need to uncheck the option "Record Learning Event When all content is complete" as shown in screen shot above and check the option "Record Learning event when content passed" at object level(screen shot below).
Now any user who completes the course will have object score copied to Item grade level.
Record Learning Event When all content is complete
Record Learning event when content passed
Copy object Score to grade LRN-10848 SCORM 2004 2nd Edition , KBA , LOD-SF-LMS-CNT , Content , Problem