2531352 - Users receiving connection refused error while connecting to PRD

SAP Knowledge Base Article - Public

2531352 - Users receiving connection refused error while connecting to PRD

Symptom

  • Users might get the errors below while trying to connect to LMS Database using PRD (Plateau Report Designer):

HTTP 502:

org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: java.io.IOException: Server returned HTTP response code: 502 for URL: https://customer-stage.plateau.com/vjdbc/vjdbc
at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

HTTP 504:

org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: java.io.IOException: Server returned HTTP response code: 504 for URL: https://customer-stage.plateau.com/vjdbc/vjdbc
at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

Error to connect:

org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: java.io.EOFException
at java.io.ObjectInputStream$BlockDataInputStream.peekByte(Unknown Source)
at java.io.ObjectInputStream.readObject0(Unknown Source)
at java.io.ObjectInputStream.readObject(Unknown Source)
at de.simplicit.vjdbc.servlet.ServletCommandSinkJdkHttpClient. ....

Environment

  • Learning Management System
  • Plateau Report Designed

Reproducing the Issue

  • Use PRD to connect to LMS Stage database, but the connection gets refused.

Cause

  • This needs to be investigated by Cloud Support team.

Resolution

  • Please submit an incident to Cloud Support team and provide the following information:
  1. Error message (in a TXT file + screenshot).
  2. VJDBC URL.
  3. Admin ID used to login in PRD.

Keywords

HTTP 502, HTTP 503, HTTP 504, connection refused, PRD connection issue, Plateau Report Designed connection refused , KBA , LOD-SF-LMS-PRD , Plateau Report Designer , Problem

Product

SAP SuccessFactors Learning all versions