2531189 - Supervisor is able to see a user that is not his supervisee in the "My Classes" tab

SAP Knowledge Base Article - Public

2531189 - Supervisor is able to see a user that is not his supervisee in the "My Classes" tab

Symptom

When a supervisor clicks the "My Employees" tab, he's able to see a person that is not his direct report anymore.

Environment

 SuccessFactors LMS

Reproducing the Issue

  1. On Learning home page, click "My Employees" tab.
  2. A person that is not you supervisee anymore is being listed there.

Cause

You were assigned as an Alternate Supervisor for the employee by a System Administrator.

OR

This employee have 2 or more accounts in the system and you are still assigned as a supervisor to one of the accounts.

Resolution

Go to the User Record of the person that is being listed as a supervisee and check if there is another person listed as an Alternate Supervisor.

manage_alternate_supervisor.png

If there is no Alternate Supervisor, then you can perform a User Search filtering by the supervisor's UserID (if you can't see the Supervisor field, click Add/Remove criteria to add this field to the search).

The system will list all accounts that are associated to that supervisor.

user_search.png

See Also

 2184529 - What are the differences between a Delegate and an Alternate Supervisor in LMS?

Keywords

supervisor, my classes, organization view, employee, user, supervisee , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions