SAP Knowledge Base Article - Public

2530992 - Error when sending an SMS to a candidate

Symptom

  •  You receive an application error when attempting to contact a candidate via SMS.

Environment

  • SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1.  Select a candidate > Action dropdown > Contact candidate.
  2.  Select 'SMS' radio button.
  3.  Select a template or write the body of the message.
  4.  Click 'Next'.
  5.  Click 'Send'.
  6.  Receive an error.

Cause

The 'From' field contains a recruiting user's name, but doesn't contain an email address.

Resolution

Ensure the 'From' field contains a valid email address

sms from.png

Keywords

  •  Contact
  •  Email
  •  Message
  •  I'm Done
, KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions