2530925 - Error: Error occurred processing the CSV fileMalformed entry of zip or jar file. Set system property 'com.sap.jvm.ZipEntry.encoding' to 'CP437'

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2530925 - Error: Error occurred processing the CSV fileMalformed entry of zip or jar file. Set system property 'com.sap.jvm.ZipEntry.encoding' to 'CP437'

Symptom

When you are trying upload the Attachments in Data Workbench you receive following error messages:

Error 1: "Error in uploading .CSV file"

Error 2: "Error occurred processing the CSV fileMalformed entry of zip or jar file. Set system property 'com.sap.jvm.ZipEntry.encoding' to 'CP437'"

Reproducing the Issue

  1. Go to Data Workbench workcenter.
  2. Select Import view and go to Attachments tab.
  3. Download the metadata template.
  4. Upload the file and you will receive above error.

Cause

Case 1: Error 1: You are using old template for upload.

Case 2: Error 2: You are using .png files or .jpg files with filename having special characters.

Resolution

Use below examples to set correct data in template:

Case 1: Download current template from Data Workbench Attachments in Import view. In the current template Mime Type is not required any further.

          Use attachment name as :
          XXX
          Use the File Path as :
          XXX.png

Case 2:

Rename the .png and .jpg file without special characters.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Hybris Cloud for Customer 1708