SAP Knowledge Base Article - Public

2530648 - Unable to view users beyond 100 in My Classes Tab

Symptom

When there are 100+ users enrolled in a Scheduled Offering, as an Instructor you'll only be able to view a max of 100 users. When trying to record learning for the users when the Instructor chooses the "Select All" option it will also select all the users but it will not be displayed on UI, thus when you proceed with the recording it will give an error looking for the 101th, 102th, 103th and so on users.

Also when you Send Email there is a character limitation thus the email is not being sent to all.

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

STEPS TO REPLICATE:

1. Create a Scheduled Offering

2. Add 100+ users

3. Login as an Instructor

4. On the My Classes tab > Users note that only the first 100 users are shown

5. Click on the Select All to select all 100+ Users and click on Record Completions

6. Provide the Status and other details and click on Confirm.

7. This is where you will receive the error message: "Completion status is required for User XXXX"

XXXX = the 100+th user

Cause

1. 100 users limitation on My Classes Tab

Currently the My Classes tab do not have the progressive loading which is why it is limited to display 100 users.

2. 100+ users for Recording learning

The SAPUI5 model default size limit is 100

3. Character limitation for sending email

This is actually a browser limitation.

Resolution

1. 100 users limitation on My Classes Tab

This is working as per design. Currently the My Classes tab do not have the progressive loading which is why it is limited to display 100 users. The good news is the Product Management team already considered it as an enhancement that will be implemented in the future version of LMS. No update yet as to when this will be implemented.

2. 100+ users for Recording learning

This was reported to the Engineering team and will be fixed in the b1711 release. The SAPUI5 model size limit was changed from 100 to 1000. LRN-20601

3. Character limitation for sending email

This is not an LMS feature. This is actually a browser limitation. For the mails that are being sent using the functionality “mailto”, browsers have a limitation on the URL length, thus you are getting this error. For the error to be avoided, we suggest that you break down the sending of emails.

See Also

LRN-20601, LRN-12305, KBA 2374341

Keywords

user limitation, maximum user display, UI, My Classes , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708