2530619 - Tokens for job requisition operator's email, fax, phone does not populate from offer letter

SAP Knowledge Base Article - Public

2530619 - Tokens for job requisition operator's email, fax, phone does not populate from offer letter

Symptom

Tokens below are not populating from offer letter

  • [[VP_OF_STAFFING_EMAIL]]
  • [[VP_OF_STAFFING_FAX]]
  • [[VP_OF_STAFFING_PHONE]]
  • [[COORDINATOR_EMAIL]]
  • [[COORDINATOR_FAX]]
  • [[COORDINATOR_PHONE]]
  • [[HIRING_MANAGER_EMAIL]]
  • [[HIRING_MANAGER_FAX]]
  • [[HIRING_MANAGER_PHONE]]
  • [[RECRUITER_EMAIL]]
  • [[RECRUITER_FAX]]
  • [[RECRUITER_PHONE]]
  • [[SECOND_RECRUITER_EMAIL]]
  • [[SECOND_RECRUITER_FAX]]
  • [[SECOND_RECRUITER_PHONE]]
  • [[SOURCER_EMAIL]]
  • [[SOURCER_FAX]]
  • [[SOURCER_PHONE]]

Environment

SuccessFactors BizX - Recruiting Management (RCM)

Reproducing the Issue

Generate offer letter, select template containing mentioned tokens, preview and notice that the tokens do not pull any value

Resolution

The reason why these tokens are not returning any value on offer letter is because the fields IDs where the data should come from are not configured on the job requisition XML template.

Field IDs below should be defined in the JRDM

vpOfStaffingEmail
vpOfStaffingFax
vpOfStaffingPhone
coordinatorEmail
coordinatorFax
coordinatorPhone
hiringManagerEmail
hiringManagerFax
hiringManagerPhone
recruiterEmail
recruiterFax
recruiterPhone
secondRecruiterEmail
secondRecruiterFax
secondRecruiterPhone
sourcerEmail
sourcerFax
sourcerPhone

and should be of field type = "derived"

Keywords

Recruiter Email Hiring manager email Recruiter phone Hiring Manager phone , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To

Product

SAP SuccessFactors Recruiting 1608 ; SAP SuccessFactors Recruiting 1611 ; SAP SuccessFactors Recruiting 1705