Set the due date on September 5th however, the form did not move on the next step on that day.
Reproducing the Issue
- Set the Automatic Sends on Due date on September 5th
- Form did not move on the Due date (September 5th)
The system will not move the form on the due date itself, rather it will move the form on the next day at the time set in the scheduled job via backend configuration.
Below are the sample details of the scheduled job for Auto Route Based on Due Date for your reference.
1. Occurrence: Recurring
2. Recurring Pattern: Daily
3. Time: 2:19 AM (Jobs are scheduled based on local time)
If we set the due date of a form on September 5th , the form will be moved to the next step by September 6th at 2:19AM.
KBA , LOD-SF-PM-FRM , Forms & Templates , How To