2530546 - No Company Specific Help in RUI, No Access to Help Center in RUI

SAP Knowledge Base Article - Public

2530546 - No Company Specific Help in RUI, No Access to Help Center in RUI

Symptom

In HTML5 and Silverlight, in the Help Center, there is the possibility to add company specific help documentation in Company Specific Help. This functionality doesn't appear in RUI. There is only a Help button with a link to the SAP Help Portal. This is a current limitation in RUI. According to the SAP Help Portal "We do not have Help Center search. When you click the search icon it launches the product help portal page."

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. When in RUI go to the menu in the top right of the screen.
  2. From the menu select Help.
  3. You will be presented with the SAP Help Portal rather than the usual Help Center from other UI.

Cause

RUI currently does not support Help Center search.

Resolution

Currently to access the Help Center you must still go to Html5 or Silverlight.

Keywords

Company Specific Help in RUI, RUI Hep Portal , KBA , SRD-CC-FED , Feeds , Product Enhancement

Product

SAP HYBRIS C4C ADDINS 1802 ; SAP Hybris Cloud for Customer 1708