SAP Knowledge Base Article - Public

2530207 - CPNT_INSTRUCTIONS not being populated on notification

Symptom

You changed the item description and the CPNT_INSTRUCTIONS syntax tag does not get populated on the notification sent to the user.

Environment

SuccessFactors Learning Management System - Notifications

Reproducing the Issue

  1. Navigate to Learning Administration
  2. Click Learning > Items
  3. Find an item and open its record
  4. Notice that even populating the Item's description (below the item's title) the CPNT_INSTRUCTIONS syntax tag is not populated on the notification for the user.

Cause

The CPNT_INSTRUCTIONS syntax tag does not get the item's description from the field below the title. This is populated from another place inside the item.

Resolution

  1. Navigate to Learning Administration
  2. Click Learning > Items
  3. Find an item and open its record
  4. Under the Related menu click More > Notifications tab > under Item Notification Text, click Edit.

Please find below a screenshot that illustrates these steps.

CPNT_INSTRUCTIONS.png

Keywords

CPNT_INSTRUCTIONS, syntax tag, Item description , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions