2530053 - Error when uploading Learning History "Item does not exist"

SAP Knowledge Base Article - Public

2530053 - Error when uploading Learning History "Item does not exist"

Symptom

Learning History is not getting uploaded for users in LMS using the import tool.File getting failed with message "Item does not exist"

Environment

SAP SuccessFactors Learning

Learning Management System (LMS)

Reproducing the Issue

1.Prepare a file for the Learning History import

2.Upload the file under System Admin>Tools>Import Data>Learning History

3.The file will fail and when you download the result, you will see comment "Item does not exist"

Cause

 The Item ID was not correct in the feed file

Resolution

The Item ID provided in the file was 'ABCD' whereas on checking the database and the UI(using the 'Exact' filter), it was seen that there was no item with ID 'ABCD'.

The correct item ID was 'ABCD ' (NOTE: there is an extra space after D).The file has to be corrected to have the item IDs as 'ABCD ' instead of 'ABCD'.

Keywords

Learning History, Item does not exist, Import tool, upload learning history , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508