2529842 - Recruiter is Unable View Candidate in Manage Pending Hires

SAP Knowledge Base Article - Public

2529842 - Recruiter is Unable View Candidate in Manage Pending Hires

Symptom

  • Recruiter is unable to view new starter in Manage Pending Recruits after she Onboarded them

Environment

  • SAP SuccessFatorsOnboarding

Reproducing the Issue

  • Login into BizX
  • Manage Pending Hires / Manage Pending Recruits
  • Candidate is not visible in Manage Pending Hires / Manage Pending Recruits

Cause

  • The Recruiter does not have enough permissions
  • The ready to hire flag is not set to Yes on Onboarding Candidate Info Object
  • There is a conflict with UserId between Onboarding and BizX

Resolution

1. Does the User / Recruiter have permission

  • Admin Center
  • View User Permission
  • Search for you User / Recruiter 
  • Click View Permissions
  • Ctrl + F Search for Manage pending Recruits / Manage Pending Hires

1.png

Give the User the permission if you do not find it by navigation to:

  • Admin Center
  • Manage Permission Roles
  • Find the role associated with that User
  • Click Permission
  • Manage User
  • Grant and save the permissions

1.1.png

2. The Ready to Hire Flag is set to No

  • Navigate to Manage Data
  • OnboardingCandidateInfo
  • Seach for for your new hire
  • If the ready to hire flag is set to No the new hire will not appear on Manage Pending Hires

no.png

If this issue only occured to one new hire you can change the flag to Yes by:

  • Navigate to Manage Data
  • OnboardingCandidateInfo
  • Seach for for your new hire
  • Take action on the Right
  • Change the flag to Yes

correct.png

 3. There is a conflict with UserId between Onboarding and BizX

  • Admin center
  • Employee Export
  • Export the Directory
  • Search for your User

3.png

  • Navigate to Onboarding
  • Security
  • Search for your User
  • Compare it to the Directory to ensure the USERIDs are the same

3.3.png

  • If there is a conflict between them Delete the User in Onboarding
  • Add the User again with the same USERID as the one in BizX 

Keywords

  • Candidate not appearing in Manage Pending Hires
  • Admin Center
  • Manage Pending Recruits
  • Recruiter Cannot View candidate in Manage Pending Hires
  , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , How To

Product

SAP SuccessFactors Onboarding 1608