SAP Knowledge Base Article - Public

2529817 - Unable to access Google Drive while accessing SAP Analytics Cloud from reverse proxy URL

Symptom

  • Users are unable to create new models from Google Drive when accessing SAP Analytics Cloud tenant using their reverse proxy URL.
  • While creating a new model from Google Drive the following error message is visible: "To enable this feature, please contact us at SAPAnalyticsCloud.CX@sap.com indicating the URL you are using to access your SAP Analytics Cloud system." 
  • Users are able to create new models from Google Drive when accessing SAP Analytics Cloud tenant using their Simple URL.

Environment

SAP Analytics Cloud 2017.16.1

Reproducing the Issue

  1. Logon to the Tenant using the reverse proxy URL.
  2. Create a new model.
  3. Select "Get data from an app" and "Google Drive".
  4. Notice the error.

Cause

The reverse proxy URL is not registered in Google API console.

Resolution

Please contact SAP Analytics Cloud Product Support via Expert Chat or Incident providing your reverse proxy url.

See Also

Your feedback is important to help us improve our knowledge base.
Please rate how useful you found this article by using the star rating feature at the beginning of this article.
Thank you.

Keywords

Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, modelo, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, Get, data, from, an, app, , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , Problem

Product

SAP Analytics Cloud 1.0