SAP Knowledge Base Article - Public

2529634 - Item revision number seen in user's learning history is not found in LMS

Symptom

  • In user's learning history completion of item can be seen with revision number that cannot be found in LMS

Environment

Learning Management System (LMS)

Reproducing the Issue

1. Create an item in LMS ( item full ID shows ONLINE REVISIONtest (Rev 1 - Sep/5/2017 11:07 AM)

2. Record learning for any test user for this item

3. Run item connector and update revision number to "2" in file you upload to sftp

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4. After successfull connector run, navigate to learning > item > search for affected item "REVISIONtest" and as per screenshot below we can see that revision number has been updated

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5. Navigate to user's completed items view ( affected user record > "Items completed" tab > check affected item)

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6. Click on "View Details" link and you will see that despite updating revision number by connector, we can see revision number 1 below

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Cause

  • Seeing revision number 1 in user's learning history is expected system behaviour because he has completed affected item before connector updated revision number from 1 to 2.

Resolution

  • Expected System Behaviour

Keywords

  • wrong item revision number
  • revision number cannot be found in LMS
, KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ITE , LMS Items , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508