2529368 - Curricula status is shown as incomplete

SAP Knowledge Base Article - Public

2529368 - Curricula status is shown as incomplete

Symptom

  • Curricula status is shown as Incomplete
  • Curricula has only 1 item
  • Item is not completed, however curricula is marked as Complete

Environment

Learning Management System (LMS)

Reproducing the Issue

1. Create a Curricula

2. Add an item to curricula

3. User did not complete an item from curricula by required date

4. Curricula is still marked with status complete for user

Cause

  • Cause of this issue is related to missing effective date
  • The effective date is the date that the status of the item affects the status of the curricula. Without it, the curricula is not affected, meaning, it will always be complete.

  • Missing date can be seen by navigating to affected Curricula > content tab > click edit button

1.PNG

  • After clicking on Edit button, on the screen shown below, click on Edit button again:

2.PNG

  • You will see screen shown below:

3.PNG

  • As we can see in highligted part, effective date is missing here
  • As result of settings shown in screenshot above, user can see curricula with status complete despite the fact that he did not complete item

4.PNG

 

Resolution

Effective date should be properly set and then curricula status will be marked as Incomplete when item is not completed

Keywords

  • curricula status does not correspond with completion status of item within curricula
  • curricula wrongly marked as completed
, KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CUR , LMS Curricula , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508