SAP Knowledge Base Article - Public

2529361 - Search Results showing Blank screen when using Chrome.

Symptom

Admins getting Blank Screen when try to search different modules of Learning in Chrome browser.

Environment

SuccessFactors LMS

Learning Management System

Reproducing the Issue

  1. Open Chrome Browser
  2. Login as Learning Admin
  3. Select any module, in this case I am selecitng Learning Even Editor under -> User -> Tools->Learning Event Editor
  4. Seach by Schedules -> Under search Results -> Click Edit for one of the users

Capture1.PNG

   6.  Click “Search Results” to come back to the list of the results

Capture2.PNG

6.   Admin will just see blank screen and when it happens, the admin needs to start the search process from the beginning which waste the time.

 Capture3.PNG

Cause

Engineering team confirmed that, It requires changes on the Admin side flex based framework level which has very high impact, effort and risk. Given that this functionality was implemented many years back and no changes have been made it to recently. Also this issue is intermittent and browser specific and not many customers reported this issue.

Resolution

Starting b1802, the Admin Side functionality will be completely re-written and Thus We are expecting to defer this change and not implement it in current legacy framework.

Keywords

Blank Screen in Chrome Learning Search showing Blank Screen LMS Blank Screen Blank Screen , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors Learning all versions