2529321 - Error Message 'An Internal Error Occurred' When Executing the Broadcast

SAP Knowledge Base Article - Public

2529321 - Error Message 'An Internal Error Occurred' When Executing the Broadcast

Symptom

You are facing the error message 'An Internal Error Occurred' when you are trying to run a broadcast, even if it has been scheduled to run automatically or manually. And the e-maills are not being sent.

Reproducing the Issue

  1. Go to Business Analytics work center and Broadcast view.
  2. Select the broadcast XYZ.
  3. Click on Start Now.
  4. See that the broadcast has not been delivered.
  5. Check the broadcast log and see the error message 'An Internal Error Occurred'.

Cause

This is happening due to the large amount of data present in your Broadcast Object (data source, report, etc). If the report is working in the UI, hence you are trying to send it to several e-mail addresses, which is causing the error message.

Resolution

The broadcast has the .ZIP option, which is an archive file format that supports lossless data compression. If you select this option, your broadcast will be delivered even if it has a lot of data either if it is being sent to a large e-mail distribution list.

In order to enable this option, please follow the steps below:

  1. Select the Broadcast XYZ.
  2. Click on Edit button.
  3. Go to Format and Content tab.
  4. Check the checkbox for ZIP format.

 

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer 1602 ; SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711