2529240 - Admin not able to add new documents

SAP Knowledge Base Article - Public

2529240 - Admin not able to add new documents

Symptom

When admin tries to add new document on LMS, the Add New link is missing.

Environment

SuccessFactors Learning Management System - Core

Reproducing the Issue

  1. Navigate to Learning Administration
  2. Navigate to Content > Documents
  3. You will notice that there is no Add New link

Add Documents.png

Cause

There is a missing workflow on the admin's role.

Resolution

  1. Navigate to System Admin > Security > Role Management
  2. Look for the admin's role and edit it
  3. Click Workflows tab
  4. Click ‘add one or more from list’ link
  5. Click 'Expand All' link
  6. Under Learning Management group, check if the ‘Add document’ workflow is missing.
  7. Click Add Document's checkbox to add the workflow
  8. Click Add button.

Keywords

Missing Workflow, Add document, Admin cannot add new document, Missing authorization to add document , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions