SAP Knowledge Base Article - Public

2529075 - Custom Employee Notification not Sent

Symptom

We have configured reminder notifications when New Employee Step is due( Due date is configured as 3 days + PHV Completion date). However the notification is not being sent

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to Onboarding
  2. Navigate to Mail queue
  3. Input candidate details and check log
  4. Reminder emails not sent

Cause

This notification was set to trigger On a Step

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Resolution

You have 3 ways of setting when a Notification gets triggered

  1. When a Step is completed e.g. when the Post Hire Verification ends
  2. On a Step (Which means during the process you will need to click on the close button on any panel, and open the process again before it gets triggered)
  3. Notification Trigger (which means your Notification will be triggered by another Notification)
  4. Set the notification to trigger once the Post Hire Verification is completed

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See Also

Notifications

Keywords

Custom Notification, Notification not Triggered, Employee Notification , KBA , LOD-SF-OBD-EML , Emails and Notifications , How To

Product

SAP SuccessFactors Onboarding 1608