SAP Knowledge Base Article - Public

2529074 - Two Sets of Document Number and Expiration Date Populated on I9 Form

Symptom

  • Two sets of Document Number and Expiration Date populated on I9 Form1.png

Environment

  • SAP SuccessFactors Onboarding

Reproducing the Issue

  • Login into Onboarding
  • Search for you candidate
  • Hover over the PDF form Icon
  • Select your US I9 Form
  • View two documents Number and Expiriration Date

Cause

  • The candidate Entered two Ducuments number and an Expiration date.

Resolution

  • This is Expected behavior
  • US I9 Panel and Forms are compliance
  • All the information collected in them are required
  • If you would like to have only 1 Document Number and Experation Date appear on the form's UI it is an enhancement request

See Also

2302363 - How to request an Enhancement Request for Onboarding Product- Onboarding

Keywords

  • US I9
  • Document Number
  • Document Expiration date
, KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Problem

Product

SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors Onboarding 1708