SAP Knowledge Base Article - Public

2528650 - Form Routed back to Employee showing Recall in Audit Trail

Symptom

Recall showing in Audit Trail from Employee when form was routed back

Environment

SAP SuccessFactors HCM Performance Management

Reproducing the Issue

  1. Manager recalled the form in Team Overview
  2. Fom was routed back to Employee
  3. Audit Trail "Recall" by Employee

Cause

  • Manager recalled the form in Team Overview when the form was in employee signature step

Resolution

  • This is expected behavior
  • The manager recalled the form in Team Overview when the form was in employee signature step - this is what the audit log COMMON_Recall came from
  • Even the action was performed by manager, the form was actually routed from employee, so the sender is employee.

Keywords

Audit Trail Recall by Employee Recall Form Routing , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem

Product

SAP SuccessFactors HCM Suite all versions