SAP Knowledge Base Article - Public

2528578 - E-mail Sections on Sales Campaign Missing

Symptom

Email options on Campaigns are not shown on the Overview facet.

Reproducing the Issue

  1. Go to Sales Campaing work center;
  2. Go to Campaigns view;
  3. Open Campaign XYZ (XYZ represents the ID of the campaign);
  4. See that sections E-mail Templates and Bouce are not visible on the Overview facet.

Cause

The campaign has no e-mail action yet. The options related to email templates and bouce are only visible if the campaign has already an action related to emails set on the Build facet.

Resolution

  1. Go to Sales Campaing work center;
  2. Go to Campaigns view;
  3. Open Campaign XYZ (XYZ represents the ID of the campaign);
  4. On the Build facet, add Action: Send E-mail.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711