When you are printing a customer invoice, you notice that in the PDF file, exported from the system, the VAT number is not maintained in the printed customer invoice, even though the Tax Number is maintained in the invoice within the system in Customer's Tax Registration area.
Reproducing the Issue
In the customer invoice you can find the Tax Number, but following the steps below, there is no information in the output file.
- Customer Invoicing work center.
- Invoice Documents view.
- Search for the related invoice.
- Select View All button.
- Select Preview button.
You see the Customer Tax Number is not maintained in the PDF file.
This happens because the VAT Registration Number is not maintained in the Customer Account in the system. Even though the Tax Number appears in the customer invoice in the system, it is necessary to be maintained in the customer account of the customer in question.
You need to maintain the Tax Number of the customer in the Customer Account.
- Receivables work center.
- Customer Accounts view.
- Select the customer's name.
- Access View All.
- Go to Financial Data tab and Tax Data subtab.
- Select Add Row in the Tax Number area.
- Maintain the Tax Number for this customer.
After you have maintanied the Tax Number for the customer, you will be able to see the Customer Tax Number in the preview of the Output file.
KBA , AP-CI , Customer Invoice Processing , How To