Where to get help with a Career Site Builder Implementation.
SAP SuccessFactors Recruiting Marketing
Career Site Builder
The following resources are provided during partner training to enable partners to successfully implement CSB for their customers. They should be leveraged before contacting support.
CSB Implementation guide:
The guide can be found on the help portal : https://help.sap.com/viewer/a9fe0d9fad204296bf59555b89045 16f/PRODUCTION/en-US
It contains detailed information on configuration and should always be the first port of call for any issues or questions.
Training offerings (PartnerEdge and Learning hub)
Up to date information on available training and resources can be found on the Partneredge site . (https://partneredge.sap.com)
The SAP Learning Hub offers instant access to a vast learning knowledge-base created by SAP for business users and IT. Get access to more than 5,000 training titles, including e-learning. Personalize each user's environment with user-relevant data. Access dynamic social learning opportunities and optional live training systems. Register for SAP Live Access to get on-demand access to live SAP software systems with real data.
if you have any questions on Partneredge, please reach out to your Partner Service Advisor.
CSB Implementation Assets (PartnerEdge):
These are valuable tools to help with the implementation. They include task list, configuration workbook and various configuration templates.
They can be found at: https://partneredge.sap.com/en/library/education/products/emp_mng/hcm/implement/conwb/tr_wb_config_rec_marketing.html
Product Management Knowledge Sharing Jam page: https://jam4.sapjam.com/groups/ZPZfcMpFJPJgY6lma6Bazq/overview_page/7jNsxeuNL4mYZ2TLf89Opp
The Recruiting Product Knowledge Sharing jam page is available to Partners and Professional Services consultants. It contains a wealth of information on CSB and recruiting in general and also has a forum section where product questions can be answered by Product Management.
Note this is a private group to which one must be invited. All newly qualified partners are invited to this page but support can also invite partners if need be.
Note: this is not the place to submit defects
Weekly Ask Product Management Call - Career Site Builder:
The call is open to Partners and Professional Services consultants who can ask questions directly to Product Management on implementation and configuration.
Meetings are held every Thursday at the times specified below.
5pm – 6pm, Central European Time
11am – 12am Eastern
10am – 11am Central
9am – 10am Mountain
8am – 9am Pacific
Asia Pacific (beginning March 2nd - every other week)
7pm – 8pm Eastern
6pm – 7pm Central
4pm – 5pm Pacific
8am – 9am HKT (+1day)
Conference Call Details can be found on the jam page
Here are some common implementation questions:
Support cannot grant Quickbase access to partners. For their first RMK project, qualified partners must email Kevin Carney (firstname.lastname@example.org) to request access.
Site creation requests:
Support cannot create RMK instances. The provisioning process should be triggered by the sales contact.
Site Manager Access Requests:
Certified RMK Partners who have successfully completed Career Site Builder training and earned an Associate Certification for RMK can request access to the client's Production and Stage instances. Complete the form "RMK Site Manager Request" on the SAP SuccessFactors HCM Cloud Operations Portal. (https://hcmcloudops.successfactors.com/)
Navigate to OPERATIONS REQUESTS > REQUEST FORMS, and in the section "RMK Requests" click on "RMK Site Manager Assignment". Complete the form twice, once for Stage and once for Production. You will receive an email confirmation, and a Site Manager account will be provided within 5 business days.
Note on the Environment field: the values in the form might not clearly match the values provided in the provisioning email for the RMK site.
For example, be aware that DC12 Production refers to Category: Productive, Data Center: Germany: St. Leon-Rot
These are one and the same.
RMK Site Manager Account Password Reset:
This can also be done from the HCM Cloud Operations Portal (https://hcmcloudops.successfactors.com/)
Navigate to OPERATIONS REQUESTS > REQUEST FORMS, and in the section "RMK Requests" click on "RMK Password Reset"
How to get my customer’s Site Name and Site ID to request Site Manager Access:
When the instance is created, the provided customer contact receives the site details via email. You should be in contact with this person already and they should provide these details to you.
Another way is to submit a QuickBase task assigned to the Technical Project Manager associated with your implementation (the person you submitted the Budget Analysis Baseline task to).
If you do not have a Project Manager then support can also look for the site and provide the details.
RMK SSL certificate requests:
If PS enablement is purchased then these requests are handled by the Professional Services contact assigned to the project.
In other cases, these can be submitted via the SAP SuccessFactors HCM Cloud Operations Portal (https://hcmcloudops.successfactors.com/)
Navigate to OPERATIONS REQUESTS > REQUEST FORMS, and in the section "RMK Requests" click on "RMK SSL Certificate Installation Request"
Note the details page contains instructions to fill up the form and steps to follow.
Important note on Professional Services Engagement for CSB configuration:
SAP Professional Services support for CSB configuration requires a billable engagement. If you would like to engage SAP Professional Services to provide support in resolving this issue:
1.) If the Customer/Partner has an Active Sales Order with SAP Professional Services:
- If you require assistance during implementation, and have an active Sales Order with SAP Professional Services, please work with the Implementation Consultant assigned to your project to review and resolve the issue. If you do not know who the SAP Professional Services Consultant assigned to your project is, please contact the Services Sales Manager (SSEM) who drafted your services contract to provide a resource name.
2.) If the Customer/Partner does not have an Active Sales Order with SAP Professional Services:
- If you are a Partner Consultant supporting a customer Implementation and require an SAP Professional Services Functional or Technical Consultant to support however do not have an active Sales Order, please work with your regional SSEM to request an estimate for Delivery Enablement Support, and to assist in drafting an SOW to engage Services.
- If you require assistance completing a post-production change to your Career Site Builder instance, please work with your regional SSEM to request an estimate for engaging a Professional Services consultant to provide assistance.
KBA , LOD-SF-RMK-CSB , Career Site Builder , How To