SAP Knowledge Base Article - Public

2528370 - Interest Level field values on business card are not reflected correctly in the RMK dashboard

Symptom

The level of interest field values that appear on the Talent Community business card (subscribe form) do not match the values seen in the RMK Dashboard

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Open the RMK career site and join the community 
  2. On the profile creation page the Interest Level field contains certain values : for example : "Actively looking, but employed" and "Available immediately"
  3. Open the Recruiting Dashboard
  4. Under members/search find a member and Edit their profile
  5. The values which appear as options for the field Interest Level do not match those previously seen on the Subscription page. For example the options "Passive interest" and "Just starting to look" appear instead.

Cause

The field is not configured properly in the Talent Community profile configuration XML.

Resolution

The configuration for the field needs to be changed. This is done in Command Center (only accessible by Partners, Support and Professional Services)

The options the candidate can see on the registration page match the labels which are customized in the Talent Community Business Card XML for the field.
By default there are 4 values :
<option value="1" label="Passive interest"/>
<option value="2" label="Just starting to look"/>
<option value="3" label="Actively looking, but employed"/>
<option value="4" label="Available immediately"/>

The option value numbers are hardcoded.
Though it is possible to only include some of the options, the numbers must still match the original values. So for example, if the required options are : "Actively looking, but employed and "Available immediately" then the XML must be configured with 
<option value="3" label="Actively looking but employed"/>
<option value="4" label="Available immediately"/>

If the numbers 1 and 2 are used for these options then even though the correct labels will appear on the subscription page, the Dashboard will show the values matching options 1 and 2 which will be : "Passive interest" and "Just starting to look" so there will be a discrepancy.

NB : These changes need to be made for all locales enabled in the instance.

NB : XML changes must be carried out by Certified Partners or Professional Services.

Keywords

Level of interest drop down values Rdash Recruiting Dashboard , KBA , LOD-SF-RMK-REP , Reporting Data & Dashboards , Problem

Product

SAP SuccessFactors Recruiting all versions