SAP Knowledge Base Article - Public

2528160 - How to check if the LMS is on AKAMAI

Symptom

This KBA covers how to check if the Learning Management System (LMS) is on Akamai

Environment

SAP SuccessFactors Learning Management System (LMS)

Resolution

Follow the below steps

  1. Go the learning admin side of the application and copy the part of the url from the browser- the url will be similar to abc.plateau.com, where abc is the LMS Instance ID
  2. Go to windows search of your laptop/desktop and search for cmd and open command prompt:

    aka2.png
  3. Use ping command in the command prompt following the url which you copied in the first step
  4. Screenshot of using the command:

    aka3.png

  5. If the result returns contains a server 'akamaiedge' then your LMS is on AKAMAI (full server name highlighted in the screenshot)

Keywords

SF LMS SuccessFactors Learning AKAMAI CHECK AKAMAI LMS ON AKAMAI USE OF AKAMAI , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions