SAP Knowledge Base Article - Public

2527935 - Sales Quote: Approval Status Changes to Not Started Automatically

Symptom

You've edited an sales quote with the Approval Status as Approved or In Revision and after the editing this status was set to Not Started automatically.

Reproducing the Issue

  1. Go to Sales work center.
  2. Go to Sales Quote view.
  3. Open Sales Quote ABC (ABC represents the sales quote ID), which has the Approval Status set as Approved" or In Revision.
  4. Press Edit.
  5. Perform any change.
  6. Save.
  7. The Approval Status changed automatically to Not Approved.

Resolution

This is the system standard behavior. Once there is a change in a quote, the Approval Status is set to Not Started.

If you need to edit approved/in revision quotes without reseting the Approval Status, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://ideas.sap.com/SAPCloudforCustomer

See Also

FAQ for Sales Quotes in SAP Hybris Cloud for Customer

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer add-ins all versions