SAP Knowledge Base Article - Public

2527717 - Onboarding Employee Notifications not being sent

Symptom

Candidates are not receiving notifications

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to Onboarding
  2. Settings
  3. Audit Trail
  4. Find candidate
  5. Look at his Audit Trail
  6. Notification is not there

Cause

a) Notification Email template is blank

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b) The candidate does not meet the condition

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Resolution

Notification Email template is blank

  1. Enter an Email Template for the notification by navigating to
  2. Onboarding
  3. Notifications
  4. Search for your notification
  5. Click on it
  6. Select Email on the Navigation
  7. Add and save

The candidate does not meet the condition

  1. To check if the candidate meets the condition
  2. Navigate to Super Admin
  3. Manage HRData search for the candidate
  4. Ctrl + F search for Key in the condition and check what value is in it

Keywords

Notifications, Notification not triggered , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions