While adding the spare parts from a Product list in the ticket view the list opens up with all the Products in the service Product list.
Reproducing the Issue
- Go to Service work center.
- Go to the Tickets view.
- Open any Ticket.
- Go to the Service and Repair facet.
- Go to Items and click on the cog wheel.
- Select the option Add from List.
Here when the list opens up, it shows the entire list of Products which are there in the system.
This is a standard behavior in the Service Tickets.
The query Lists in Service for Product is different than Sales Quote or Sales Order.
In Sales Quote you have options like Add from Product Lists, Add Products, and Add from the previous Sales Quote lists.
Since Service and Sales are two different platforms, hence we see different options available while adding Products from the Product Lists.
KBA , SRD-CC , Cross Components , How To