SAP Knowledge Base Article - Public

2527582 - HTTP Status 500 error when trying to access Preview of a CSB site

Symptom

When a user clicks on the Preview button in CSB, an error is received:

CSB 2.PNG

Environment

 SuccessFactors - BizX

Cause

This issue might be caused as a result of adding complex components in the CSB site, like maps, image carousels etc). This might also be caused due invalid color selection in the color palette.

Resolution

Try deleting components one at a time, starting with the most complex ones (carousel, map, etc.) to try to determine which component is causing the error. This error will mostly be fixed if the color selection is valid based on the site locale selected in the site or by removing the image carousel component.

Keywords

KBA , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting 1705 ; SAP SuccessFactors Recruiting 1708 ; SAP SuccessFactors Recruiting 1711