2527083 - CSRF Validitation Token Error (failed) on SAP One Launchpad

SAP Knowledge Base Article - Public

2527083 - CSRF Validitation Token Error (failed) on SAP One Launchpad

Symptom

You are trying to view SAP Incidents on SAP One Launchpad

Environment

SAP One Launchpad

Reproducing the Issue

Click on tile "Open Incidents"

Loading error.png

Getting error: Loading Incident information failed or CSRF Token Validitation failed

CSRF Errpr.png

Resolution

We assume this is a browser or Network (Proxy Problem) at your side. For the CSRF Token it is important that the Cookies are accepted.

Please insert the SAP ONE SUPPORT LAUNCHPAD Domain into the "Trustes Sites". It might also be that the so called  "X-CSRF-Token"  is maybe filtert out from your Proxy Server Side.

We suggest you to contact your IT Department to check further (refer to SAP NOte 1697063).

Keywords

KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem

Product

SAP SuccessFactors Learning 1705