You are trying to view SAP Incidents on SAP One Launchpad
SAP One Launchpad
Reproducing the Issue
Click on tile "Open Incidents"
Getting error: Loading Incident information failed or CSRF Token Validitation failed
We assume this is a browser or Network (Proxy Problem) at your side. For the CSRF Token it is important that the Cookies are accepted.
Please insert the SAP ONE SUPPORT LAUNCHPAD Domain into the "Trustes Sites". It might also be that the so called "X-CSRF-Token" is maybe filtert out from your Proxy Server Side.
We suggest you to contact your IT Department to check further (refer to SAP NOte 1697063).
KBA , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem