2526613 - LMS : Notification email not sent to user when template body is empty (b1708 - LRN-18779)

SAP Knowledge Base Article - Public

2526613 - LMS : Notification email not sent to user when template body is empty (b1708 - LRN-18779)

Symptom

Notification e-mail not sent to user when template body is empty

Environment

Learning Management System

Resolution

  • With the release of 1708 version, notification e-mail will not be sent to User/Supervisor/Instructor/Contacts when the legacy template body is empty
  • Even if the recipient is part of Organization having Org. notification Header and Footer if the legacy template body is empty no notification will be triggered.
  • Emails will be sent to User/Supervisor/Instructor/Contacts if the user is part of organization, having header and footer and template body is made empty using the notification editor.
  • Emails will not be sent even when the following entry points are as empty: 
     
    i. Learning>items>search and select>More>notifications>edit registration template. 
    ii. Learning >Scheduled Offering> Search and select>more>notifications>registration template. 
    iii. Learning> Questionnaire Survey>Search and select>Notifications>Questionnaire Survey Notification.

Keywords

Notification e-mail blank, template body empty, 1708 feature, notification enhancement, no notification sent to user, schedule offering notification blank, LRN-18779 , KBA , LOD-SF-LMS-NOT , Notifications , Product Enhancement

Product

SAP SuccessFactors Learning 1708