SAP Knowledge Base Article - Public

2526416 - You Get an Error Message Payment Amount Not Allocated Completely; Check The Open Amount

Symptom

When the system creates a Payment Allocation there is an error message that the Payment Amount is not allocated completely as such. Therefore You can not post this Payment Allocation.

Reproducing the Issue

  1. Go to the Payment Management Work Center.
  2. Switch to the Payment Allocation View.
  3. Show In Preparation Payment Allocations.
  4. Find the respective Payment Allocation XXX (where XXX represents the Payment Allocation ID) and press Go.
  5. Press Edit.
  6. Click on tab Customer/Supplier.
  7. Click on tab Search Open Items.

You can see an Error Message Payment Amount not Allocated Completely, Check the Open Amount YYY (where YYY represents the Open Amount).

 

Cause

There is still an Open Amount in the Payment Allocation. The Allocated Amount is less than the Transaction Amount. To overcome this issue the Open Amount should be Zero.

Resolution

  1. Go to the Payment Management Work Center.
  2. Switch to the Payment Allocation View.
  3. Show In Preparation Payment Allocations.
  4. Find the respective Payment Allocation XXX and press Go.
  5. Press Edit.
  6. Click on tab Customer/Supplier.
  7. Click on tab Search Open Items.
  8. Press Go.
  9. Select the relevant Open Items (Tick the relevant Selected checkboxes).
  10. Press OK.
  11. You can see now that the Allocated Amount is the same as the Transaction Amount. The Open Amount is Zero now which is correct.
  12. Press Post, then click Save and Close.

The Payment Allocation has now been manually successfully posted.

 

Keywords

KBA , AP-PAY , Payment Processing , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1805