2526224 - How to Make More Rows Visible in Incidents at the same time

SAP Knowledge Base Article - Public

2526224 - How to Make More Rows Visible in Incidents at the same time

Symptom

You can only see a small number of Incidents at the same time in your Incidents view.

Reproducing the Issue

1. Go to the Administrator work center (HTML5 UI) and go to the General Settings facet > Incidents OR go to the Application and User Management work center (Silverlight UI)> Incidents.

2. You can see only a few Incidents at the same time.

VisibleIncidents.png

Cause

Your system settings describe how many incidents are displayed.

Resolution

For HTML5:

1. Click on Adapt > Edit Master Layout.

2. Hover over the section where the Incidents are displayed (until you have the blue frame highlighting the section as seen below).

3. Click the Change Properties icon (second from the right)

4. Select the number of rows you wish to have displayed.

VisibleIncidentsHTML.png

 

For Silverlight [this is the same for SAP Business By Design]:

1. Click on Adapt > Edit Master Layout.

2. Click on Adapt > Edit Screen.

3. Select Incident in Sections column.

4. Click Display Settings.

5. Select the number of visible rows you would like to see at the same time.

VisibleRows21.png

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708