2526021 - Unable to Add Employees And Managers to Org Units

SAP Knowledge Base Article - Public

2526021 - Unable to Add Employees And Managers to Org Units

Symptom

You want to add Employees and Managers to Org Units in your Organizational Structure, but you receive "No records found" when you click in the value help to select employees.

Reproducing the Issue

In HTML5 / Fiori

  1. Go to Administrator work center
  2. In General Settings click Org Structures
  3. Open Org Unit XYZ (XYZ represents the ID of the Org Unit)
  4. Navigate to Employees tab
  5. Click Add button to add Employees or Manager
  6. Click in value help to select an employee
  7. See "No records found"

In Silverlight

  1. Go to Organizational Management work center
  2. Click Org Structures view
  3. Open Org Unit XYZ (XYZ represents the ID of the Org Unit)
  4. Navigate to Employees tab
  5. Click Add button to add Employees or Manager
  6. Click in value help to select an employee
  7. See "No records found"

Cause

This issue occurs because your Business User does not have the work center People enabled.

Resolution

This is the system expected behavior.

To solve this please enable access to the work center People on your Business User:

  1. Go to Administrator work center
  2. Click Business Users
  3. Search for the business user
  4. Edit Access Rights
  5. Navigate to Work Center and View Assignment
  6. Enable work center People
  7. Save

 

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Hybris Cloud for Customer all versions