SAP Knowledge Base Article - Public

2525857 - Error Message: You can't use business partner 123 (ABC) because it's Blocked/Obsolete

Symptom

When opening a lead, the message below appears:
You can't use business partner 123 (ABC) because it's Blocked/Obsolete.

However, if you check this contact ABC, the same is in status Active in the system.

Reproducing the Issue

  1. Go to Sales work center.
  2. Select the Leads view.
  3. Open lead ID XYZ (XYZ represents the ID of the Lead);
  4. The message appears: You can't use business partner 123 (ABC) because it's Blocked/Obsolete. (123 represents the ID of the business partner, ABC represents the contact name).
  5. Now go to Customers Work center.
  6. Select the Contacts view.
  7. Search for contact ABC.
  8. The contact has the Status field as Active.

Cause

This is current a known issue. The error message shows correct business partner ID but wrong contact name.

Resolution

The behavior is planned to be made available in a higher release. At this point in time, we are not in a position to provide more accurate information on date and/or timelines for this future release.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP HYBRIS C4C ADDINS 1705