SAP Knowledge Base Article - Public

2525802 - Question Library: Preview button is greyed out

Symptom

When we open a question to edit, the preview button is greyed out.

question_preview.png

Environment

  • SAP HCM suite
  • Learning Management System (LMS)
  • Admin interface
  • Content > Question library
  • Search and open any question
  • Preview button

Reproducing the Issue

  1. Navigate to LMS admin
  2. Content > Question library
  3. Search an open the question of your choice
  4. The preview button is not available

Cause

This issue is currently being investigated by our product engineers.

Resolution

 Workaround:

any action that requires the system to save the question again will enable the preview button right after saving.
For example you can activate/deactivate the question and the preview button will be available

preview_enabled.png

Alternatively, if you open more than one question in the editor:

question_edit.png

The first one to open will not have preview enabled

question_edit_1.png

But if you select the next question, preview will be enabled and any other question open in the editor will also have preview enabled.

question_edit2.png

Keywords

SAP, Successfactors, learning, LMS, question library, assessment, 1708, preview button, greyed out, unavailable, disabled, LRN-21422, question preview , KBA , LOD-SF-LMS-PQE , LMS Plateau Question Editor and Evaluation , LOD-SF-LMS , SuccessFactors Learning , Bug Filed

Product

SAP SuccessFactors HCM Core 1708