2525794 - Web Page error received after resetting site password in LMS

SAP Knowledge Base Article - Public

2525794 - Web Page error received after resetting site password in LMS

Symptom

A 404 Error "The webpage cannot be found" occurs after resetting a site password in Learning Management System (LMS)

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Register a new user to LMS Site
  2. User receives a notification to logon
  3. After initial logon, the user is prompted to set a new password
  4. After setting the password and clicking Submit, an HTTP 404 error occurs, "The webpage cannot be found"
    1. 404.png
  5. Going back to the logon screen allows the user to logon with the newly set password

Cause

  • This has been identified as a defect under LRN-20440
  • It is caused by the Site ID containing a space and not being URL Encoded in the forwarded logout page after the password is reset

Resolution

This issue has been corrected in release b1711 under LRN-20440

Workaround:

Enable the Bypass Second Login setting:

  1. Logon to LMS Admin
  2. Navigate to System Admin > Configuration > Global Variables
  3. Check the box next to "Bypass second login after password change:"
  4. Click "Apply Changes" to save

    Bypass.png

Keywords

SF SuccessFactors Learning LMS 404 error fail web page webpage cannot can't be found password reset initial change pwd login logon site LRN-20440 , KBA , LOD-SF-LMS-ADM , Admin Tools , LOD-SF-LMS , SuccessFactors Learning , Bug Filed

Product

SAP SuccessFactors Learning 1705