SAP Knowledge Base Article - Public

2525582 - Unable to upload / publish mp4 files to iContent using Import Tool

Symptom

We do not see the mp4 file option when browsing for content while importing via Import Tool. When manually browsed for the folder which contains the MP4 files it does not display any mp4 files to select from the folder.

Environment

Successfactors LMS

Learning Management System

Reproducing the Issue

On Admin Side: Content -> Tools -> Import Content -> Add New Content -> click on Browse button -> Mp4 files are not visible to select from the folder in which the files are placed.

Cause

The iContent configuration doesnt have .MP4 file format added in the supportedFileExtensions configuration.

Resolution

Follow the below steps to update the configuration:
System Admin -> Configuration -> System Configuration -> CONTENT IMPORT -> In "supportedFileExtensions" config add the Mp4 extension. I.e. *.mp4.  and click on Apply Changes.

Keywords

supportedFileExtensions

Unable to upload MP4 files into icontent MP4 file format , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions