SAP Knowledge Base Article - Public

2525146 - RMK Job agent is not created from the profile creation page

Symptom

When applying for a job and creating a profile, the job agent matching this job is not automatically created on the profile creation page.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

1. Candidate applies for a job on the RMK site

2. Candidate is brought to the profile creation page

3. At the bottom of the page, the job agent section is not populated with the corresponding agent based on the job parameters (title and location)

expected behaviour:

agent_created.png

encountered behaviour:

agent_not_created.png

Cause

The job the candidate applied for contains forward slashes in the title.

The agent creation validation on the profile follows the keyword search validation.

Since slashes are not valid search terms on the main RMK search, they are not accepted in the agent creation either and this stops the agent from being created.

Resolution

To ensure Job Agents are always automatically created, forward slashes should not be included in the title of the jobs.

Note that Job agents can also be created manually or based on search terms or category page rules and in these cases the issue will not arise.

See Also

2091032 - How do job agents work? - Recruiting Marketing

Keywords

job alert agent job alert notification , KBA , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors HCM Core 1708