2525131 - Manager Cannot See Their Team's Sales Orders

SAP Knowledge Base Article - Public

2525131 - Manager Cannot See Their Team's Sales Orders

Symptom

Your user ABC (represents the name) is assigned as a manager to the org structure XYZ but when you use the query My Team's Orders in Sales Orders, you cannot see any of your team's sales orders.

Reproducing the Issue

1. Go to the Sales workcenter.
2. Go to the Sales Orders view.
3. Search for the Sales Orders of the Sales Unit XYZ using the Advanced Filters.

-> Result: you find several Sales Orders for the Sales Unit XYZ but logged in as manager ABC you cannot see them in your My Team's Orders query.

Cause

The manager ABC is not assigned to the Employees of the Org Unit XYZ.

Resolution

To assign a manager to an Org Unit, you first need to maintain an employee assignment for the manager in the org structure:

1. Go to the Administrator workcenter.
2. Click on the Org Structures link.
3. Find and open the Org Unit XYZ.
4. Add the manager to the Employee Team in the Employees facet.

Now the My Team query will work as expected.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711