SAP Knowledge Base Article - Public

2524527 - Tags not showing results for Service Contracts in Enterprise Search

Symptom

You have tagged a Service Contract and searched in the Tags Section. When you try to open a Service Contract, Enterprise Search shows "No data"

Reproducing the Issue

  1. Go to the Work Center "Contracts"
  2. Choose the Contract "ABC", (ABC refers Contract ID)
  3. Click on Add Tag and add "XYZ", (XYZ refers to tag name)
  4. Navigate to the side bar "Tags"
  5. Search for the tag "XYZ"
  6. Shows a result XYZ
  7. Click on XYZ
  8. Enterprise Search opened but showed "No data"

Cause

Tag-based (Enterprise) search is currently not supported for Service Contracts

Resolution

This is the current expected behavior and our Product Management has considered this request and added as a backlog Item which will be provided in the upcoming releases.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711