2524081 - Re-route pending approvals when Supervisor is updated via User Connector

SAP Knowledge Base Article - Public

2524081 - Re-route pending approvals when Supervisor is updated via User Connector

Symptom

The supervisor of a user is changed via User Connector or User Connector - SF but there are pending approvals.

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

1. User requests approval for a certain entity that has an approval process with 'Supervisor Level 1' approval role (approver is supervisor).

2. Change the supervisor of the user via User Connector or User Connector - SF.

3. Verify if the pending approvals are re-routed to the new supervisor.

Cause

Re-routing of approvals via User Connector or User Connector - SF is not yet possible in LMS.

Resolution

You need to manually update the supervisor via the user record. This functionality is not currently part of the SAP SF LMS module.

However, we encourage you to submit an enhancement request to have this functionality considered within future development cycles. For detailed steps on how to raise an enhancement request please follow KBA 2167560 - Submit an Enhancement Request for LMS.

See Also

 KBA 2167560 - Submit an Enhancement Request for LMS

Keywords

supervisor, User Connector, User Connector - SF, approval, pending, LMS, manager, leader, approve , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions