SAP Knowledge Base Article - Public

2523899 - Note History are Getting Erased for Customer and Invidual Customer

Symptom

You have an integration scenario and noticed that all your Notes History is getting erased for Customer and Individual Customer.

Reproducing the Issue

  1. Go to Customer work center;
  2. Go to Accounts view;
  3. Open XYZ Account (XYZ represents the ID of the Accounts);
  4. Go to Notes tab;
  5. Add any note on this tab;
  6. Save it;
  7. Leave XYZ Account;
  8. Open the same Account again;
  9. The notes added will be erased automatically.

 

Resolution

This is the current system behavior, SAP Hybris Cloud for Customer does not support notes history for Accounts and Indiviual customers for Integrated scenarios.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708