2523879 - Background Information import: Unable to mark attachment deletable for sectionId

SAP Knowledge Base Article - Public

2523879 - Background Information import: Unable to mark attachment deletable for sectionId

Symptom

 Background User Information import via scheduled job fails with mail message: Unable to mark attachment deletable for sectionId

Environment

 SuccessFactors Employee Profile

Reproducing the Issue

  1. Scheduled jog type: Live Profile Import (Background Information)
  2. E-mail received after import contains: Unable to mark attachment deletable for sectionId

Resolution

This is a known issue and the potential fix is included with the b1708 release.

In case is not necessary to import attachments, import the data via interface (Import Extended User Information):

  1. Go to: Import Extended User Information
  2. Click on: Background Information
  3. Specify How You Want User Information Updated
  4. Specify Additional File Options
  5. Click on: Import Extended User Data File

Refer to KBA 2091409 for further information on "Extended User Information: Import & Export Process for Personal Info, Background, and Trend Data - Employee Profile".

Keywords

Background Information, Background User Information, Import, sectionId, attachment, deletable , KBA , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HCM Core all versions