SAP Knowledge Base Article - Public

2523827 - Report Jobs missing from Admin side

Symptom

Without deleting the scheduled Report Jobs from the interface, the Admin has lost its access to one or some Report Jobs, but it is still receiving the reports.

Environment

Learning Management System Core

Reproducing the Issue

In the Admin side, click on:

  1. Reports >
  2. Report Jobs tab >
  3. There is one or a few reports in the list, but the Admin receives reports for more reports than the ones from the list.

report.jpg

Cause

The Admin lost its access to one or some Report Jobs due to the change on the roles assigned to it. With it, the missing workflows let the Admin unable to view the reports in the Report Jobs tab, but it continues to receive the reports.

Resolution

It is necessary to either add again to the Admin the roles with the workflows that keep the reports available in the Report Jobs tab or add to the new role assigned to the Admin the workflows related to the reports from the Report Jobs.

See Also

2199407 - Scheduled Report in LMS not displaying in Report Jobs Tab of LMS

2378206 - 'Edit Schedule' and 'Delete' options missing from 'Report Jobs' tab for recurring reports

2518150 - Learning Report Admins are unable to edit/delete Scheduled Report Jobs that they own

Keywords

report jobs, missing, view, lost, reports, workflow, role , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions