2523738 - Business Rule for NHA doesn't work

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2523738 - Business Rule for NHA doesn't work


Customer has configured the business rule to direct candidate by location to different New Hiring Activity

Customer want to use Welcome Message based on different New Hiring Activity


SAP SuccessFactors Onboarding - Business Rule

Reproducing the Issue

  • Create a candidate in onboarding
  • Open candidate in New Hiring Acitivity
  • Use the Sample Welcome Message


  • You see that the welcome message is the default one and not related to the location defined in the Business Rule for New Hiring Activity


Candidate is landing in the default New Hiring Activity

Information related to Location was not collected when the activity was created in ONB, even thoug the information for Location is correct on the OCI.


In order to resolve the issue:

  • Map the field location from RCM to ONB and once you clisck on Initiate Onboarding data is sent at the moment of the activity is created.

If candidate is manually created:

  • Customer need to have the information about location collected on the First Panel on The first Step.

See Also


Section: 14.13.1 How to Configure Hiring Manager Activities

Section: Default Welcome Message


  • Business Rule not working
  • New Hiring Activity
  • Location
  • Onboarding Candidate Info
, KBA , LOD-SF-OBD-NHA , New Hire Activity , Problem


SAP SuccessFactors Onboarding all versions