SAP Knowledge Base Article - Public

2523173 - My Leads Filter Shows Leads not Owned by User

Symptom

User 123 (123 represents the ID of the User) is able to see Lead ID ABC (ABC represents the ID of the Lead) on My Leads filter even though the user is not the Owner of the Lead.

Reproducing the Issue

  1. Log in with User 123;
  2. Go to Sales work center;
  3. Go to Leads view;
  4. Select the My Leads filter;
  5. Lead ID ABC is visible.

Cause

The User 123 will see on My Leads filter:

  • All the leads that the user is the Owner and;
  • All the leads that the user is part of the Sales and Marketing team.

Resolution

This is the expected behaviour.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com). Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea:

https://ideas.sap.com/ct/ct_list.bix?c=SAPCloudforCustomer 

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Cloud for Customer add-ins all versions