SAP Knowledge Base Article - Public

2522486 - Unable to Delete or Update Notes in Service Tickets


You are unable to Delete or Edit Notes in Service Tickets.

Reproducing the Issue

  1. Go to Service work center.
  2. Go to Tickets view.
  3. Open the ticket ABC(where ABC is the ticket ID)
  4. Navigate to Interactions facet.

There is no option available to Edit or Delete Notes.


This is the expected system behavior.


At the current time, it is not possible edit/update/delete Ticket Interactions as these are kept for traceability reasons.


KBA , SRD-CC-FED , Feeds , Product Enhancement


SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708