SAP Knowledge Base Article - Public

2522486 - Unable to Delete or Update Notes in Service Tickets

Symptom

You are unable to Delete or Edit Notes in Service Tickets.

Reproducing the Issue

  1. Go to Service work center.
  2. Go to Tickets view.
  3. Open the ticket ABC(where ABC is the ticket ID)
  4. Navigate to Interactions facet.

There is no option available to Edit or Delete Notes.

Cause

This is the expected system behavior.

Resolution

At the current time, it is not possible edit/update/delete Ticket Interactions as these are kept for traceability reasons.

Keywords

KBA , SRD-CC-FED , Feeds , Product Enhancement

Product

SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708