SAP Knowledge Base Article - Public

2522362 - Sales Order Not Visible In Customer Demand View

Symptom

You have created a sales order. When you search for the sales order in customer demand view you are not able to find it.

Reproducing the Issue

  1. Go to Outbound Logistics work center.
  2. Navigate to the Customer Demand view.
  3. Search for the relevant sales order document.
  4. You are not able to find the sales order entry in the customer demand view.

Cause

You have not released the sales order to customer demand.

Resolution

  1. Go to Sales Orders work center.
  2. Navigate to the Sales Orders view.
  3. Search for the relevant Sales Order.  
  4. Select the order, choose the Actions button and select the option Release.
  5. Once the order is successfully released you will be able to find the sales order in the customer demand view.

Keywords

KBA , AP-CR-CR , Customer Requirement , How To

Product

SAP Business ByDesign all versions